We are excited to announce the release of our latest solution — the Delivery Experience. These tools were created to empower wineries to provide their customers with exceptional customer service from tasting room to table. Its release was announced by ShipCompliant President Jason Eckenroth May 28th at DIRECT, our annual conference held in Napa Valley. Sign up for your Delivery Experience demo now!
The development of this software was driven by the feedback we received from our clients on the difficulties they face when shipping their products direct-to-consumer. The reality is that consumer expectations are increasing, and it’s becoming harder to meet and exceed those expectations. However, with more competition, it’s critical that companies work to ensure an incredible experience in every customer interaction. Our pro-active tools solve many of the common problems wineries face by enabling them to control the delivery experience, maintain a consistent brand, and measure and improve the performance of their shipping programs.
A highlight of the capabilities that we announced this week were:
Personalized, Automated Customer Messages
The Delivery Experience tools allow you to maintain your tasting room standards after the shipment leaves your property. You can send personalized, branded, and customized package tracking details automatically at key delivery milestones. This capability means that you don’t have to depend on your carrier to communicate delivery information to your customers and instead, you can maintain a consistently branded experience.
Fulfillment Performance Measurement
We measure the performance of the delivery experience with what we call the Deliverability Score. This score measures your first-time delivery performance. It provides insight into the key indicators of customer satisfaction and the success of your fulfillment program.
The cost of a returned package can be as much as $325 per order! The Delivery Experience tools measure your return-rate against the industry average so you can monitor and improve your process and your bottom line. Our tools help you do this with targeted customer education and a variety of delivery options. Avoid the extra costs of freight, restocking fees, and even lost inventory.
Almost Every Role at a Winery Benefits from the Delivery Experience
No matter your role, the Delivery Experience is a set of tools devoted to helping your winery grow your business.
What Clients Have Said:
“We are now able to quickly identify packages that are at the biggest risk to be returned and take action immediately. The tool has been a great time saver for the team as they can now focus their time on packages that truly need it.” – Caitlyn Dezzanie, Chateau Mantelana
“We now have real-time access to shipment statuses and can immediately notify our customers of failed delivery attempts like never before; as a result we are having far fewer packages returned to us, thus saving us, as well as our customers, time and money.” – Brian Tyler Lamborn, Lamborn Family Vineyards
Schedule your demo of the Delivery Experience tools today!