Fred Reichheld Keynote Presentation: Customer Loyalty
The Industry's Premier Direct Shipping Conference
Thursday, June 10, 2010 • Napa Valley Marriott
THANK YOU TO EVERYONE WHO PARTICPATED IN AND CONTRIBUTED TO MAKING THE 5TH ANNUAL DIRECT SHIPPING SEMINAR & USERS CONFERENCE A HUGE SUCCESS!
The response we have received regarding Fred Reichheld's keynote presentation on customer loyalty was so overwhelming that we wanted to get you these follow up materials quickly. A full event wrap up with presentation materials will be posted later this week.
Order The Ultimate Question on Amazon.com.
Order the audio book of The Ultimate Question on Amazon.com.
Download the audio book 
Dozens of attendees have expressed interest in working together to adopt Fred's research to the wine industry. Join the ShipCompliant Net Promoter user group and be the first to effectively utilize NPS to improve customer loyalty in all areas of your wine business.
