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Come Join Our Team!
ShipCompliant is a small software company located in downtown Boulder, Colorado. We are a hard-working group always looking to add bright and positive people to our team.
Seven great reasons to work at ShipCompliant:
- Leadership - The industry leader in wine compliance software servicing over 1400 wine brands throughout the US
- Team - Work with talented people, we only hire the best!
- Established - Join a stable company enjoying breakneck growth
- Benefits - Medical, Vision and Dental insurance, paid vacation, as well as company ski trips, guitar hero and company contests
- Create, sell and support a product that 99% of our customers would recommend
- Dynamic Industry - Software + Wine = Fun
- Wine - Wine Hour every Friday!
Current Openings:
We are looking for an energetic, positive person to be responsible for providing
fanatical telephone and email support to our rapidly growing customer base. You
will be representing the wine industry's leading provider of automated compliance
to a set of world class winery managers, owners and winemakers. The candidate must
possess superior problem solving and communication skills with a proven ability
to exercise sound judgment, recognize business critical situations and escalate
as needed.
Responsibilities
- Professionally respond to telephone calls, emails and web-based requests for technical support
- Contribute to efforts to promptly identify, analyze and resolve customer inquiries, concerns, and issues with customer satisfaction and production in mind
- Act as a liaison between customers and product team to ensure identified problems are resolved to completion
- Prepare customer training materials, including but not limited to monthly newsletter emails and video tutorials
- Continuously strive to improve the quality of customer service and customer loyalty
Qualifications
- Excellent analytical, written and verbal communication skills
- Strong computer and Internet skills required with Excel, HTML and/or graphic skills a plus
- Self-starter with ability to work effectively in a fast-paced and fluid environment
- Ability to multitask with excellent organization and follow-through
- Experience using or supporting web applications
Compensation
Salary based on experience and qualifications.
How to Apply
Please fill out this survey to begin the application process. You will have
an opportunity to attach your resume and cover letter to the survey.
